• User

Step 1

Register details & Request appointment

• Form

Step 2

Fill out intake form & consent form

• Phone

Step 3

Discuss options with our clinician

• Cloud

Step 4

Receive your personal treatment plan

• Privacy Policy
• Terms & Conditions

Freedom from what?

Cigarette smoking is dangerous for your long term health..Cigarette smoke contains
- 7,000 chemicals
- 70 known carcinogensCigarette smoke is an overwhelmingly clear cause of Lung Cancer.Cigarette smoke significantly increases your risk of Heart Disease and Stroke.Cigarette smoke is causally linked to Cancers of the Throat, Mouth, Oesophagus, Bladder, Kidney, Pancreas, Liver, Colon, Rectum, and many more.Cigarette smoke impacts Fertility and Pregnancy outcomes. For men, it can contribute to Erectile Dysfunction.Cigarette smoke can increase risk of Respiratory Issues in Children.Cigarette smoking costs smokers on average $5,000 a year in Australia.Cigarette smoke has done enough harm to humanity.Cigarette smoke does not deserve a place in your future

To help you quit smoking, we provide information and support on various tabacco harm reduction treatments, including nicotine replacement therapies.

We also provide 1:1 coaching & counselling sessions to support behavioural change towards meeting your goals.

• User
• Form
• Phone
• Cloud

1. Register details & Request appointment

2. Fill out intake form & consent form

3. Discuss options with our clinician

4. Receive your personal treatment plan

Please note:
If this is a medical emergency, please instead call 000 to get urgent medical help. We do not amend treatment plans or repeat prescriptions without direct consultation.
If this is in relation to your treatment, please book an appointment to discuss.

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Email us (preferred)

[email protected]

Mail us

PO 189, Dingley Village, VIC 3172

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Freedom From Smoking (FFS) - Privacy Policy

At Freedom From Smoking (FFS), we are dedicated to safeguarding the privacy of your personal information. This Privacy Policy outlines how we collect, utilize, disclose, and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), as well as other relevant privacy legislation, including the Health Records Act 2001 (Vic). This policy may be updated periodically, and any revisions will be posted on the FFS website.Our commitment to your privacy is closely linked to the privacy practices of the secure IT platforms we utilize to deliver our services. While FFS cannot be held responsible for the privacy policies of these external services, we maintain a continuous improvement approach to ensure the best possible protection for the privacy of our clients and partners. Details of these IT interfaces are provided in relevant sections below.

Understanding Personal and Sensitive Information

• Personal information: This refers to any information or opinion about an identified individual, or an individual who can be reasonably identified. Examples include your name, address, phone number, and email address.
• Sensitive information: This is a specific category of personal information that requires a higher level of protection. It includes details about your health, racial or ethnic origin, political views, religious beliefs, and other similarly sensitive data.
Unless explicitly stated otherwise, any use of "personal information" within this policy encompasses both personal information and sensitive information.

What Personal Information Does FFS Collect?

FFS collects personal information that is reasonably necessary to provide you with our smoking cessation support services. This may include:
• Personal Identifiers: Your name, date of birth, contact details (address, phone number, email address), and gender.
• Health-Related Information: Your medical history relevant to smoking cessation, current medications, allergies, family history related to relevant conditions, and other pertinent health details.
• Billing and Payment Details: Your payment information, Medicare number (if applicable), and private health insurance details (if applicable).
• Website and Platform Usage Data: Information about how you interact with our website and online platforms, including your IP address, browser type, and pages visited.We will only collect sensitive information, such as your health information, with your explicit consent.

How Does FFS Collect Your Information?

We collect personal information through various means, including:
• Directly from You: When you complete intake forms, during consultations, through email or phone communications, and other interactions with us.
• From Your Healthcare Providers: With your explicit consent, we may obtain relevant information from other healthcare professionals involved in your care.
• From Third-Party Sources: With your explicit consent, we may collect information from other relevant sources, such as laboratories or specialists.
• Via Our Website and Platforms: We may collect data about your usage of our website and online platforms using cookies and similar technologies, including your IP address, browser type, and pages accessed.
• From Our Partners: This includes pharmacy partners who may assist with the dispensing of prescribed medications.Use of Cookies and Analytics
FFS employs cookies and similar technologies on our website to gather information about your browsing activity. This data helps us to enhance our website functionality and improve our services. You have the ability to manage cookie settings through your web browser.

How FFS Uses Your Personal Information

We utilize your personal information for the following purposes:
• Delivering Healthcare Services: This includes providing diagnosis, treatment, and ongoing support for your smoking cessation journey.
• Processing Payments and Claims: We use your billing information to process payments and facilitate claims with Medicare and private health funds, where applicable.
• Communication: We may contact you regarding your appointments, treatment plans, and other healthcare-related matters. Given the nature of our services, this may include secure electronic communication.
• Service Improvement: We may analyse aggregated and de-identified data to understand website and platform usage patterns and to improve our service delivery.
• Legal and Regulatory Compliance: We may be required to disclose your personal information to government bodies or other authorities as mandated by law.
• Direct Communication: With your explicit consent, we may send you information about relevant health conditions, clinical trials, research updates, events, and related products or services that we believe may be of interest to you. You have the right to opt out of these communications at any time.
• Business Operations: We may utilize secure overseas virtual assistants to support administrative tasks, which may involve the transfer of your personal information overseas under strict confidentiality agreements.

When FFS Discloses Your Personal Information

We may disclose your personal information in the following circumstances:
• Other Healthcare Providers: With your explicit consent, we may share your information with other healthcare professionals involved in your overall care.
• Third-Party Service Providers: We engage trusted third-party service providers (such as Halaxy for our patient management system, IT support, and payment processors) to assist us in delivering our services. Some of these providers may be located overseas and may have access to your personal information, subject to contractual obligations to protect your privacy in accordance with Australian privacy laws.
• Government and Legal Authorities: We may disclose your information when legally required or authorized.
We will not disclose your personal information to any other third parties without your explicit consent, unless permitted or required by law.Overseas Disclosure of Personal Information
In order to efficiently manage our administrative tasks, we may transfer your personal information to secure overseas virtual assistants. We will take reasonable steps to ensure that your personal information is handled with the same level of protection as required by Australian privacy laws when it is transferred internationally.

Storage Security & Communication

Your personal information is primarily stored on Halaxy, a secure, Australian-based online platform designed for healthcare providers. Halaxy employs stringent security measures to safeguard your data, as detailed in their privacy policy available at [Insert Halaxy Privacy Policy Link]. We also implement additional security measures, such as multi-factor authentication, to protect access to our systems and platforms.
Please be aware that while we take significant precautions, no internet-based platform can guarantee absolute security. Transmitting personal or health information online is at your own risk, and you should only enter such information within a secure environment.Given the nature of FFS's services, treatment plans and communications may be shared with you through securely encrypted methods, such as email via our secure platforms, to protect your health information. While we implement robust security measures, it's important to remember that inherent security risks exist with any online communication. Please contact us if you have any concerns regarding the privacy and security of your health information.

Accessing and Correcting Your Personal Information

You have the right to request access to the personal information we hold about you and to request corrections if you believe it is inaccurate or incomplete. To make such a request, please contact us using the details provided below.Complaints Regarding Your Privacy
If you have any concerns or wish to lodge a complaint about how we have handled your personal information, please contact us directly. We will thoroughly investigate your complaint and respond to you in a timely manner, outlining the steps we will take to resolve the issue. If you are not satisfied with our response, you have the option to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Contact

Freedom From Smoking (FFS)
PO box 189, Dingley Village
Email: [email protected]

Access and Agreement

By engaging with FFS's services, including using our website and platforms, you acknowledge that you have read, understood, and agree to this Privacy Policy.

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Freedom From Smoke (FFS) – Terms and Conditions of Service

Operated by Whole Being Medical [ABN - 75525822688], owned and run by Dr. Jeremy Lim [AHPRA - MED0002230804]
These Terms and Conditions govern the access to and use of the services provided by FFS, a smoking cessation program under the ownership and operational control of Whole Being Medical, which is owned and operated by Dr. Jeremy Lim ("WBM"). By accessing or utilizing the services offered by FFS, including booking an Appointment, using our Website, or using our Services via Halaxy, you ("The Patient" / "You") hereby agree to be legally bound by these Terms of Use, along with our Privacy Policy. Should you not agree with any provision of these Terms and Conditions, you are required to immediately cease using our services.All references within these Terms and Conditions to "FFS," "we," "us," or "our" shall be construed to mean Whole Being Medical and its associated entities, under the direction of its medical ownership.

Fees

Consultation fees will at all times correspond to the fees as listed on the FFS Website. For the avoidance of doubt, Medicare rebates do not apply to FFS consultation fees. The Patient acknowledges that Halaxy may impose a processing fee, currently set at 3%, which is additional to the stated consultation fees.We do not offered any refund for cancellation within 24 hours of your requested appointment period.

Patient Conduct

The Patient agrees to conduct themselves in a respectful and responsible manner at all times when interacting with FFS staff and Dr. Lim. The Patient bears the responsibility for diligently following any treatment plans or recommendations provided by the clinic. FFS reserves the explicit right to decline the provision of further care and to refer a patient to an alternative practitioner should the Patient fail to conduct their treatment in a respectful and responsible manner.

Patient Responsibilities

Should the Patient elect to engage with FFS for treatment, the Patient shall bear the following responsibilities:
(a) To provide accurate and comprehensive information pertaining to present complaints, past medical history, medications currently being taken, allergies, and any other matters relevant to their health.
(b) To conduct themselves with consideration and respect towards all Freedom From Smoke staff members.
(c) To accept full responsibility for any consequences arising from their actions should they fail to comply with the rules and instructions provided by FFS and its practitioners.

Personal information & Communication

By accessing FFS, the User explicitly consents to the collection, use, and disclosure of their personal and sensitive information in accordance with these Terms and Conditions and our comprehensive Privacy Policy. Specifically:
(a) The User grants consent for FFS to utilize their information for the purposes of managing appointments, providing medical treatment, and facilitating communication related to their care.FFS will, as a general principle, only initiate contact with the Patient in instances where the Patient has contacted FFS first or to provide a direct response to the Patient's inquiries or requests. FFS undertakes not to publish, share, or sell the Patient's personal or contact information to any third party without the Patient's explicit written consent. FFS utilizes a patient management system, namely Halaxy, for the purposes of communication, appointment scheduling, and the provision of treatment guidance
(b) The User acknowledges that while the clinic operates under medical ownership, referrals to other healthcare practitioners and service providers, who are independent entities, may be made as deemed necessary for the User's comprehensive care plan.The provision of personal information to FFS signifies the Patient's explicit agreement to its collection, storage, use, and disclosure as meticulously delineated within the FFS Privacy Policy, accessible [HERE]. Whole Being Medical, under the direct oversight of its medical ownership, remains steadfastly committed to upholding the privacy of its patients and ensuring the secure management of their personal information.

Website and Service Usage

When utilizing the FFS website and services, the Patient explicitly agrees to the following stipulations:
(a) To employ the website and services solely for lawful and legitimate purposes.
(b) To furnish accurate and current information at all times when utilizing the services.
(c) To diligently safeguard any personal or confidential information accessed through the website or services.
(d) To strictly comply with any policies or procedures as formally notified by FFS.
Conversely, the Patient explicitly agrees not to engage in the following proscribed activities:
(e) To utilize the website or services for any purpose that is unlawful or illegal.
(f) To attempt in any manner to damage, disable, or impair the functionality of the website or services.
(g) To employ any automated means, including but not limited to bots or spiders, to access the website or services without express authorization.
(h) To access information or utilize services pertaining to another individual without the requisite authorization.
(i) To transmit any content that is harmful, offensive, or unlawful in nature.

Liability

Freedom From Smoke provides no warranties or representations, either express or implied, regarding the accuracy or completeness of the content presented on its website and within its communications. To the maximum extent permitted by the applicable laws of Victoria, Australia, FFS shall not be held liable for any damages arising, directly or indirectly, from the Patient's use of the website.

Governance and Updates

These Terms and Conditions shall be exclusively governed by and construed in accordance with the laws of the State of Victoria, Australia. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdictionof the courts situated within Victoria, Australia. FFS reserves the unqualified right to update these Terms and Conditions at any time without providing prior notice to the Patient. The Patient's continued utilization of the FFS website or services following the implementation of any such changes shall unequivocally signify the Patient's full and informed acceptance of the updated Terms.

Access and Agreement

By accessing and using the FFS website or services, you affirm that you have carefully read, fully understood, and unequivocally agree to these Terms of Use.

Contact

Freedom From Smoking (FFS)
PO box 189, Dingley Village
Email: [email protected]

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